Please read the product description, requirements and license before purchasing. If something goes wrong, contact support promptly and give the seller a reasonable opportunity to help.
When a refund may apply
A refund may be considered when the product is materially different from its description, contains a verified critical defect that cannot be resolved, is not delivered, or was purchased more than once by mistake.
Non-refundable situations
A change of mind, lack of required skills, missing functionality that was never advertised, incompatibility with an undisclosed environment, or refusal to follow reasonable setup guidance normally does not qualify.
How to request a review
Open a support ticket with the order number, product version, environment details, reproduction steps and relevant evidence. Do not publish license keys or sensitive credentials.
Review and payment timing
We may consult the seller and request more information. Approved refunds are returned through the available payment route; bank or provider processing time may vary.
Fair-use protection
Downloading or using a product and then attempting to retain it without payment, chargeback abuse or repeated bad-faith claims may lead to account restrictions.